What’s changing
The new AI Agents module centralizes the creation and management of bots that answer conversations automatically.
- Add your own agents, configured for your operation
- Turn an agent on or off with one click, without losing its configuration
- The agent shares the same inbox as the rest of the team — it’s “one more agent,” human or bot
Why it matters
Automating doesn’t mean losing visibility: you can turn on a bot to cover a specific time slot or channel, and pause it as soon as you don’t need it, without touching the rest of the configuration.