Unify

Blog

Success stories, product updates and guides on omnichannel customer service.

Cover illustration for the automations announcement
Product

Automations: rules for welcome messages, assignment and collections

Set up rules that assign conversations, update fields and trigger automatic messages — from welcome messages to payment reminders.

September 7, 2026
Cover illustration for the Electropar success story
Success story

Electropar and Unify: Order in a Complex Multichannel Operation

With 45 users across 7 teams, Electropar runs one of Unify's largest implementations and is already moving toward IVR and phone calls.

September 3, 2026
Cover illustration for the EYDISA success story
Success story

EYDISA and Unify: Lead Traceability in High-Value Real Estate Projects

EYDISA centralizes on Unify the entire journey of its real estate leads, from the originating campaign through closing under the BANT methodology.

August 28, 2026
Cover illustration for the ASISMED success story
Success story

ASISMED and Unify: Digitizing an Insurer's Sales Funnel

September 6, 2026
Cover illustration for the reports panel announcement
Product

Reports: from resolved conversations to contact reasons, all in one panel

September 5, 2026
Cover illustration for the task management announcement
Product

Tasks: saved views and follow-up without losing track

September 4, 2026
Cover illustration for the first 30 days guide
Guide

Guide: your first 30 days with Unify

September 4, 2026
Cover illustration for the automated sequences announcement
Product

Automated sequences: from welcome messages to abandoned carts

September 3, 2026
Cover illustration for the email templates announcement
Product

Email templates: visual editor and a catalog of ready-to-use pieces

September 2, 2026
Cover illustration for the AI Agents announcement
Product

AI Agents: bots that answer, turn on or pause whenever you want

September 1, 2026
Cover illustration for the Landerfit success story
Success story

Landerfit and Unify: The Leap Toward an AI-Powered Assistant

August 31, 2026
Cover illustration for the WhatsApp templates announcement
Product

New feature: WhatsApp templates with Meta approval

August 31, 2026
Cover illustration for the Store module announcement
Product

Store: orders, catalog and abandoned carts in one place

August 31, 2026
Cover illustration for the Webchat channel announcement
Product

New channel: Webchat for your site, in the same inbox as WhatsApp

August 30, 2026
Cover illustration for the new onboarding announcement
Product

New onboarding: from account creation to first message in minutes

August 29, 2026