What’s changing
Unify adds Webchat: a live chat widget to install on your website, landing in the same inbox where you already handle WhatsApp, Instagram and Facebook — no separate tools.
- Configurable allowed domains, so the widget only loads on your sites and no one can impersonate your brand
- Customizable welcome message and “no agents online” message
- Handoff button to WhatsApp to continue the conversation on that channel
- Per-page visibility rules (for example, showing it only at checkout or on product pages)
Why it matters
A visitor writing in from your site no longer sits in a separate tool: they enter the same assignment, history and reporting flow as the rest of your channels.