Decogarden runs its customer service on Unify: WhatsApp, bots, sales funnels, forms, tags and ad campaigns all coexist in the same daily workspace for their team.
What makes this case distinctive is that Decogarden accompanied Unify through its own technical evolution. Their account was the context that drove the introduction of a faster conversation search engine, tolerant of typos, replacing an earlier solution that didn’t scale well with historical message volume.
That improvement, born out of a specific need from Decogarden, now raises the search experience for every operator using the platform.
Unify is G Digital’s (Paraguay) omnichannel platform, a Meta Business Partner for WhatsApp.
