Energy Gas uses Unify for its customer service operation over WhatsApp and Facebook Messenger, focused on making every conversation more efficient.
Work with the platform focused on optimizing the bot’s conversational flows: reducing automated interaction that added no value and speeding up the handoff to a human agent when a query required it. On top of that, they added bulk conversation management and a special messaging setup for holidays and off-hours.
Together, these adjustments let Energy Gas keep up service quality even during demand peaks, without overloading their human team.
Unify is G Digital’s (Paraguay) omnichannel platform, a Meta Business Partner for WhatsApp.
