TL Sports & Outdoors uses Unify to keep its day-to-day customer service operation organized.
The platform automatically distributes incoming conversations among team members and makes it easy to manage internal users — additions, removals and reassignments — as the service team’s composition changes.
It’s a case that shows Unify’s value in its most everyday form: not a disruptive transformation, but a service operation sustained, month after month, without hiccups.
Unify is G Digital’s (Paraguay) omnichannel platform, a Meta Business Partner for WhatsApp.
